Approve the test approval notificaiton on phone Scan the QR code on PC screen, click next. On Phone in App, Have user tap Add Account -> Work or School -> Scan QR code. Click Next, until we get to the QR code screen See prompt stating "More information is needed" If not already, have user install Microsoft Authenticator app on new phone Remove the phone device from the user's AzureAD user in Azure portal/Authenticaiton Methods until a user gets a new phone then we have to do what we call the "MFA Dance"įrom initial MFA setup, User shows their MFA status as ENFORCED so we. Office 365, Enterprise E5 licenses for all users and MFA enabled using the Microsoft Authenitcator app. Try to export again with fewer accounts.Good afternoon, hoping someone has already solved this issue and can help guide me: Tip: If your camera can’t scan the QR code, there may be too much information. If you transfer more than one account, your old phone may create more than one QR code.Īfter you scan your QR codes, you’ll get confirmation that your Authenticator accounts have been transferred.Select the accounts you want to transfer to your new phone.In the Authenticator app, tap Menu Transfer accounts Export accounts.Tap Menu Transfer accounts Import accounts.In the Google Authenticator app, tap Get Started and sign in.On your new phone, install the Google Authenticator app.The latest version of the Google Authenticator app installed on your old phone.Your old device with Google Authenticator codes.To manually transfer Authenticator codes to a new phone, you need: You can also manually transfer your codes to another device, even if you’re not signed in to a Google Account: If you’re signed in to their Google Account within Google Authenticator, your codes will automatically be backed up and restored on any new device you use. Under "You can add more sign-in options," tap Authenticator.On some devices, Security is located in the side menu.
If at first you don’t get the Security tab, swipe through all tabs until you find it.On your iPhone or iPad, go to your Google Account.
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